design concierge..

Good day...

 

Christina and I are looking to pitch the "design concierge" concept to our market niche and are wondering if anyone else has launched the concept yet? 

 

If so, any words of advice ?

 

Best

CJS

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Permalink Reply by Tanya Shively on October 20, 2011 at 11:03am

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Craig J. Smith, ASID on October 22, 2011 at 9:14am

Tanya

 

That would be wonderful. Thank you.  

 

We are going to use the "concierge concept" to go after new clients in our market niche where we hope to get our foot in the door for a nominal price..  then deliver beyond expectations..  so they won't let us go.  Typically, once we are in it has been rare that we do not become their go-to resource for everything and with many have become their ongoing "design stewards" so to speak.

 

 

Thanks again and enjoy the weekend.

 

Best

 

CJS

Tanya Shively said:

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Tanya Shively on November 16, 2011 at 11:14am

Craig-

sorry I didn't see your reply sooner- here is my 'proposal' that I used, and one that the client saw.

Attachments:
Permalink Reply by Craig J. Smith, ASID on November 21, 2011 at 10:00am



Tanya,

 

Thanks so much..  we are trying to figure out the best approach for our commercial clients and this is certainly terrific insight.  Have a wonderful Thanksgiving!

 

Best

 

CJS

Permalink Reply by Tanya Shively on November 23, 2011 at 12:47pm

You are welcome- let me know if you have any questions!

Have a wonderful Thanksgiving!

Tanya



Craig J. Smith said:



Tanya,

 

Thanks so much..  we are trying to figure out the best approach for our commercial clients and this is certainly terrific insight.  Have a wonderful Thanksgiving!

 

Best

 

CJS

Permalink Reply by Shari Markbreiter on November 26, 2011 at 11:15pm
Tanya -

As you have already offered, I would be grateful to see your multiple-tiered proposal. 

Thank you!

Shari

Tanya Shively said:

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Shari Markbreiter on November 26, 2011 at 11:17pm
Tanya -

As you have already offered, I would be grateful to see your multiple-tiered proposal. 

Thank you!

Shari

Tanya Shively said:

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Shari Markbreiter on November 26, 2011 at 11:17pm
Tanya -

As you have already offered, I would be grateful to see your multiple-tiered proposal. 

Thank you!

Shari

Tanya Shively said:

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Tanya Shively on November 27, 2011 at 6:16pm

Absolutely- check my reply to Craig (scroll up to the top of this discussion) it is attached at the bottom of that reply.

Tanya

Shari Markbreiter said:

Tanya -

As you have already offered, I would be grateful to see your multiple-tiered proposal. 

Thank you!

Shari

Tanya Shively said:

I have done it with my proposals to clients and had one take me up on it.  I haven't advertised it to my market, just when I present my three service options that is the Platinum level and it allows for quaterly check-ins to make sure everything is working correctly and see if there is a need to update anything as well as a more in-depth annual check-in to really look for areas that need to be addressed.  This is all after the intial design project is complete.  The initial design process is very comprehensive and includes everything soup to nuts, with a party at completion and lots of service provided throughout.  I tailor each proposal to what the client wants as the mid-level and then add to it for the platinum concierge level and take it down to design only for the lowest level offered.  Each level is priced accordingly.

So far clients have really liked seeing options, and most have gone for the mid-level (as expected) but like I said one did opt for the concierge level.

I will upload copies of what I use for the proposal if you'd like to see it.  I present that along with my agreement that allows them to chekc off the options they choose and then the agreement states the details of responsibilites, rights and payment, etc as per the usual stuff referencing the attached proposal for fee structure and scope.

Hope this helps some-

T

Permalink Reply by Phyllis Harbinger on November 27, 2011 at 9:59pm

Hi Craig--

I too have been looking at this idea and am considering adding it to my menu of services in the new year.  I would send to a select group of clients and make it all about luxury and availability to me.  I would set aside one Wednesday a month where this VIP group had access to me via phone for quick quesitons, etc.  I would also set up 2 VIP events per year and offer this group 2 on site half-day consults at their homes per year to discuss holiday or party decor, a spring refresh, etc.  I have not worked out all of the details yet but I think it could provide a good revenue stream.  The invitations would be printed and done with caligraphy.......This is just my stream of consciousness.  What are you thinking about?

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